Refund & Cancellation Policy

You can always contact us for any Refund/Cancellation questions at enquiries@sanctuaryknocker.com.

Refunds

You can cancel free of charge up to 14 days before your arrival day, after that the cancellation fee is 100% of the reservation charge.

We realise sometimes circumstances can change and if you have booked DIRECTLY with us and have an alternative date you would like to swap your stay to we will endeavour to fulfil your request. This is NOT available through third-party booking agencies. Booking alteration is subject to availability and requires a £50 administration charge.

A booking may only be amended once per guest otherwise all other cancellation policies apply.

Damages and Issues

Please see our FAQ page relating to questons about Damages or issues when staying with us.